Privacy Policy

Privacy Notice

Last Updated April 14, 2022

Financial institutions like Jordan Park Group LLC (“Jordan Park”) are required to provide privacy policy notices (“Privacy Notice”) to their clients. Jordan Park believes that protecting the privacy of client Personal Information (“Personal Information”) is of the utmost importance.

Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular client or household, including nonpublic personal information that Jordan Park obtains in connection with providing a service or financial product to such client such as information regarding a client’s account balance and investment activity.

This Privacy Notice describes the collection, protection and sharing of Personal Information of Jordan Park’s clients, prospective clients and former clients. These policies apply to individuals (including, if applicable, their related entities to which Jordan Park, or an affiliate of Jordan Park, provides services), either as accountholders or in their capacity as authorized representatives of an entity or trust, as well as US visitors to our website and certain employees or applicant data. Throughout this Privacy Notice, “we,” “our,” or “us” refers to Jordan Park.

This Privacy Notice is given to new clients upon entering into an agreement for Jordan Park’s products or services and is distributed to all existing clients on an annual basis, or promptly thereafter in the event of substantive changes to our privacy policies. If you are an accountholder, this notice will affect you directly. If you are an entity or trust that provides Personal Information relating to individuals connected to you for any reason, including in relation to an investment, this will be relevant for those individuals. Please therefore transmit this document to such individuals or otherwise advise them of its content.

Jordan Park is committed to ensuring that our communications are accessible to individuals with disabilities. Individuals with disabilities can access this policy in alternative formats by contacting us at the address, phone, or email address below. This Privacy Notice is designed to meet content accessibility guidelines. To submit accessibility-related requests or report barriers to accessibility, please contact us at (415) 417-3000 or contact us at privacy@jordanpark.com.

This Privacy Notice is reviewed on an annual basis, and Jordan Park reserves the right to update this Privacy Notice from time to time, including for changes in the businesses, our data practices, or the law. Jordan Park will inform its clients of any changes by updating this Privacy Notice on our website, or otherwise as required by law.

If you decide to close your account(s) or become an inactive client, we will adhere to the privacy policies and practices as described in this Privacy Notice.

I. Personal Information We Collect

The Personal Information that we collect about our clients, including data collected in the past year, includes name, address, telephone number, email address, social security number, birth date, tax identification number, state or country of tax residence(s), assets, income, employment history, investment experience and identification documents for anti-money laundering (“AML”) that may be received in account documents and related forms. We also may collect financial or other information such as account activity, investment activity and financial goals, and account balances related to a client’s transactions with Jordan Park, its affiliates (as may be applicable), or others, together with any other Personal Information required by applicable laws. We may collect personal information related to employee or applicant qualifications and work experience. Finally, we may collect technical information about your use of our website, including IP addresses and device identifiers.

We may collect Personal Information about our clients from different sources, including directly from our clients, as well as from third parties, including other financial institutions or referral sources. We may also automatically collect information through the use of cookies and other tracking technologies. Jordan Park does not respond to web browser “do not track” signals.

We use each of the categories of the Personal Information we collect to provide financial products and services to our customers, to manage and administer your holdings, including assessing and processing applications and redemptions, servicing accounts, processing transactions, maintaining investor accounts and communicating with you about your holdings and account related activities on an ongoing basis, to market to existing and prospective customers, for information security and fraud detection, and for employment purposes with regard to employee or applicant data. We may also use your personal information to enforce or defend our rights, or those of another client or other third party. Jordan Park will collect and use Personal Information in the course of business for tasks such as, the execution of account documents, for the legitimate interests of Jordan Park and to enable Jordan Park in complying with its legal and regulatory obligations.

Where Jordan Park or its agents requires Personal Information to comply with AML policies or applicable legal requirements, failure to provide this information means Jordan Park may not be able to accept you as a client and may result in Jordan Park terminating its relationship with you.

We may use your Personal Information to contact you to tell you about products and services offered by us which we believe may interest you unless you advise us that you do not wish to receive marketing or market research communications from us. If you wish to stop receiving marketing or market research communications from us, you can contact us using the details provided at the bottom of the relevant marketing email.

Jordan Park will retain Personal Information for a minimum period of six years or for as long as required for us to perform the services, comply with applicable legal or regulatory obligations or for any other legitimate business reason. We expect to delete Personal Information (at the latest) once there is no longer any legal or regulatory requirement or legitimate business purpose for retaining that Personal Information.

II. How We May Share Personal Information

Jordan Park may disclose each of the categories of the Personal Information we collect to third party service providers, governmental authorities, or to other third parties including other financial institutions as directed by the customer or otherwise required or permitted by law for the following business and commercial purposes:

(i) Entering into account documents;
(ii) Processing transactions and investments;
(iii) Maintaining client records and providing centralized administrative and marketing services for current and prospective clients;
(iv) Investigating and resolving complaints and recording calls and managing litigation;
(v) Monitoring electronic communications and other IT systems for data security incidents, fraud or crime detection or for regulatory reasons;
(vi) Complying with applicable AML policies;
(vii) For employment and applicant evaluation purposes; and
(viii) For other legal and regulatory obligations and reporting tax information to tax authorities.

The provision of Personal Information by a client may be necessary in order for Jordan Park to provide clients with the requested services, for the performance of any contractual relationship with that client, in order for us to comply with any legal or regulatory obligations and for the other purposes as set out in the Privacy Notice where in Jordan Park’s legitimate interests. Jordan Park does not disclose any Personal Information it collects about its client or former clients to anyone other than to its affiliates and certain service providers in connection with the administration, processing and servicing of client accounts or to its accountants, attorneys and auditors; as otherwise permitted or required by law, such as to respond to court orders and legal investigations or report to credit bureaus; or in the case of a merger, acquisition by another company, or sale of all or part of Jordan Park’s assets. Jordan Park does not share Personal Information with unrelated third parties for those third parties’ own marketing purposes but may share Personal Information with affiliates in order to offer services to you that Jordan Park itself does not provide or to facilitate the provision of services by Jordan Park to you.

Jordan Park does not and will not sell Personal Information of clients or former clients and has not done so in the 12 months prior to the “Last Updated” date of this Privacy Notice.

III. Advertising, Cookies and Other Tracking Technologies

Cookies are small, sometimes encrypted text files that are stored on computer hard drives by websites that you visit. They are used to help users navigate websites efficiently as well as to provide information to the owner of the websites. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.

When you visit our website, we may place a “cookie” or other online tracking devices (e.g. web beacons) that recognizes you. The cookies and other tracking technologies may also collect information about your IP address or actions taken in connection with our website. We may use cookies or similar tracking technologies to capture information about the use of our Sites, including to improve your user experience. Accordingly, we may store and retrieve information on your device through the use of cookies and similar technologies.

IV. Your Privacy Rights – California

If you are a resident of California, you may have rights under the California Consumer Privacy Act of 2018 (“CCPA”), as described in this section of our Privacy Notice. In addition, this section of our Privacy Notice is not applicable to personal information processed solely in the business-to-business context, for instance, information about an individual acting in his or her capacity as a representative of a company, and other data that is exempt from the requirements of the CCPA.

Requests for Household Information

Please note that certain types of Personal Information may be associated with a household, meaning a group of people living together in a single home. Each member of the household must make requests for access or deletion of household Personal Information. We will then verify each member of the household using verification criteria. If we are unable to verify the identity of each household member to the degree of required certainty, we will not be able to respond to the request. We will notify you to explain the basis of our denial.

Your Right to Request Disclosure of Information We Collect and Share About You

Jordan Park is committed to ensuring that you know what information Jordan Park collects and shares about you. You can submit a request to Jordan Park for the following information:

  • The categories of Personal Information that Jordan Park has collected about you.
  • The categories of sources where Jordan Park collected the Personal Information.
  • The business or commercial purposes for why Jordan Park collected the Personal Information.
  • The specific pieces of information we collected.
  • The third parties with whom Jordan Park shared the information.
  • The categories of Personal Information that we’ve shared with service providers who provide services for us.

Our responses to any of these requests will cover the 12-month period preceding our receipt of the request. To exercise the right to request the disclosure of Personal Information that Jordan Park collects or shares about you, contact Jordan Park at privacy@jordanpark.com or 888-413-0870. Requests are typically free of charge.

Our Process for Responding to Requests for Access or Deletion under the CCPA

To respond to your request, we will ask you for certain pieces of personal information and endeavor to match those to information we maintain about you. The nature and number of verifying data elements we may request will depend on the nature of your request and the nature of the information we maintain about you. If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. In that case, we will notify you to explain the basis of our denial.

If you are legally entitled to such rights, you may designate an agent to submit a request on your behalf. The agent can be a natural person or a business entity that is registered with the California Secretary of State. If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our agent verification process.

For requests for access or deletion, we will respond to your request or your authorized agent’s request in writing, or verbally if requested, as soon as practicable and in any event generally not more than within 45 days after receipt of the request. We may extend this period to 90 days and, in the event that we do extend the period, we will explain to you or your authorized agent why we did so.

Please note that this subsection does not apply when an agent is authorized to act on your behalf pursuant to a valid power of attorney. Any such requests will be processed in accordance with California law pertaining to powers of attorney.

Non-Discrimination

You have a right not to be discriminated against for the exercise of the privacy rights conferred by the CCPA.

V. International Transfers

If you are located in a jurisdiction outside the United States, Jordan Park may disclose Personal Information collected from you to recipients located in countries outside of the jurisdiction in which you live, including Jordan Park’s service providers in the United States as well as outside of the United States. Such countries may not have data privacy laws equivalent to your home country.

By submitting your Personal Information to Jordan Park and the other recipients described in this Privacy Notice that are located in countries outside of your home country, each client consents to the transfer of their Personal Information to Jordan Park and the other recipients described in this Privacy Notice. Clients may withdraw their consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

VI. Information Security

Jordan Park is committed to maintaining your trust and confidence. Jordan Park restricts access to Personal Information it collects about its clients to its personnel who need to know that information to provide products or services to clients. We employ reasonable information security policies and procedures based on recognized industry standards to protect your information, such as the use of physical, technical, and procedural controls in keeping with federal standards to safeguard its clients’ Personal Information. Jordan Park employees are also trained regarding the appropriate handling of client Personal Information.

However, no security system is impenetrable. In addition, no transmission or electronic storage of information is guaranteed to be secure. Jordan Park thus underscores to clients that they should always use caution when transmitting information via the Internet, select strong and unique passwords that are not reused at any otherwise, protect the confidentiality and security of their online passwords, and to immediately alert us to any concerns with your account or passwords. Please always use caution when transmitting information over the Internet, use strong and unique passwords that you do not also use on other online services, and notify us immediately of any concerns with your account or passwords.

VII. Children’s Privacy

Jordan Park’s services are not intended for and are not directed to minors under the age of 13. We do not knowingly collect or store any Personal Information about children under 16 years of age without parental consent.

VIII. Third Party Websites

Our website may contain links to other third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the privacy policies posted on any website that you may access through our website.

IX. Important Information

This Privacy Notice supplements the information set out in the subscription documents made available to you. However, for the avoidance of doubt, it is not intended to modify or override any representations made or commitments given by you (whether on your behalf or on behalf of others) in those documents.

X. Contact Us

If you have any further questions about our Privacy Notice or practices, please contact us at:

Jordan Park Group LLC
100 Pine Street
San Francisco, CA 94111
privacy@jordanpark.com
(415) 417-3000